Return & Refund Policy

Last Updated: October 20, 2026

At FANBOX, customer satisfaction is important to us. We aim to provide a transparent and straightforward process for returns, exchanges, and refunds.

Please review the following policy before requesting a return or exchange.

1. Return Eligibility

Customers may request a return or exchange within 7 calendar days of receiving their order, subject to the conditions outlined below and any additional rights provided by applicable law.

To qualify for a standard return, products must meet the following requirements:

• Items must be unused, unworn, and in their original condition.

• Original tags, accessories, and packaging should be included.

• Products must not have been washed, intentionally damaged, or altered.

• Items must be securely packaged to prevent damage during return shipping.

These conditions apply to standard returns and do not limit customers' statutory rights regarding defective, damaged, or incorrectly supplied products.

2. Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team within 7 calendar days of delivery whenever possible.

Provide your order number, a description of the issue, and clear photographs showing the affected product.

We may request additional information when reasonably necessary to evaluate the problem.

Our customer support team aims to review complete requests and provide an initial response within 3 business days.

If the issue is confirmed, we will offer an appropriate resolution, which may include:

• A replacement of the original product.

• An alternative product of comparable value, with your agreement.

• A refund to the original payment method.

Where FANBOX is responsible for providing a defective or incorrect item, we will cover reasonable return shipping costs when required by applicable law or our return arrangements.

3. Exchanges for Size or Personal Preference

We understand that customers may occasionally select the wrong size or change their minds after receiving a product.

Requests for exchanges due to sizing or personal preference must be submitted within 7 calendar days of delivery.

Products must be unused, unworn, and returned in their original condition with applicable tags and accessories.

Exchanges are subject to product availability.

For approved returns or exchanges based on personal preference, customers are responsible for return shipping costs unless otherwise stated or required by law.

Customers are encouraged to review our size guides and product descriptions before completing a purchase.

4. How to Request a Return

To initiate a return or exchange, please contact FANBOX through the official customer support contact information provided on our website.

Include the following information:

• Your full name.

• Your order number.

• The product you wish to return or exchange.

• The reason for your request.

• Photographs of the item, where relevant to your claim.

Please do not send products to any warehouse or shipping address without receiving return instructions from our support team.

Once your request has been reviewed, we will provide the applicable next steps and return shipping instructions.

5. Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

For voluntary returns involving a change of mind, personal preference, or an incorrect size selected by the customer, return shipping costs are generally the customer's responsibility.

For confirmed incorrect, damaged, or defective products, FANBOX will provide an appropriate resolution and handle applicable return shipping costs in accordance with relevant consumer protection laws.

Return destinations may vary based on the product and fulfillment location.

Customers will receive the applicable return address and instructions before sending their items.

6. Product Inspection

Once a returned product reaches the designated return location, it may undergo an inspection to verify its condition and the reason for the return.

Standard returns must meet the eligibility requirements described in this policy.

If the product does not qualify for a voluntary return, our support team will explain the reason and any available options.

Products reported as defective or incorrectly supplied will be assessed separately, without restricting rights provided by applicable law.

7. Refund Processing

Once a refund has been approved, it will be issued to the original payment method whenever possible.

FANBOX aims to initiate approved refunds within 3 business days after completion of any required return inspection.

Depending on your bank, credit card issuer, or payment provider, it may take additional time for the refunded amount to appear in your account.

Refund processing and posting times may vary, and mandatory deadlines under applicable law will be respected.

8. Non-Returnable Items

Certain products may not qualify for voluntary returns due to their condition, customization, or applicable hygiene considerations.

Any product-specific return restrictions will be disclosed where appropriate before purchase.

Items that have been used, washed, significantly altered, or damaged after delivery may be ineligible for voluntary returns.

These limitations do not override applicable legal protections for faulty or misrepresented products.

9. Missing or Incorrect Orders

If your order arrives with missing items or products that do not match your purchase, please contact our customer support team.

Some orders may arrive in multiple packages, as explained in our Shipping Policy.

We will review the shipment information and assist in resolving confirmed fulfillment errors.

10. Orders Not Delivered

If your order has not arrived within the delivery timeframe described in our Shipping Policy, please contact FANBOX for assistance.

As outlined in our Delivery Guarantee, customers may request a full refund if an order remains undelivered 30 business days after shipment.

This guarantee does not restrict any earlier refund or cancellation rights that may apply under relevant laws.

11. Customer Support

For questions regarding returns, exchanges, refunds, sizing, or order-related concerns, please contact FANBOX through the official support information available on our website.

Our team aims to provide clear instructions and assist customers throughout the return process.

12. Consumer Rights

This policy is intended to explain FANBOX's standard return and refund procedures.

Nothing in this policy excludes, limits, or replaces mandatory consumer protection rights provided by applicable local, state, federal, or international laws.

Where applicable law provides greater protection than the terms outlined above, those legal requirements will take precedence.

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