Frequently Asked Questions
Welcome to the FANBOX Help Center.
Find answers to common questions about our products, sizing, orders, shipping, returns, and customer support.
Products & Sizing
1. What products does FANBOX offer?
FANBOX is an online store offering athletic apparel, dry-fit T-shirts, sportswear, running shoes, and everyday activewear essentials. Our collections focus on comfort, functionality, and versatile athletic style.
2. How do I choose the correct size?
We recommend reviewing the Size Guide available on our product pages before placing your order. Shoe sizing is displayed using US sizes, while clothing sizes may range from S to 4XL, depending on the product.
Please note that fit and measurements may vary between styles.
3. Are product images and descriptions accurate?
We make reasonable efforts to display accurate product information, including colors, materials, sizing, and design details. Actual appearances may vary slightly due to screen settings, lighting, and manufacturing differences.
4. What are dry-fit shirts?
Dry-fit shirts are athletic garments designed with lightweight, breathable materials that help manage moisture during physical activity. Fabric composition and performance characteristics vary by product.
Orders & Payments
5. How do I place an order?
Select your preferred product, choose the appropriate size and available options, and add it to your shopping cart. Follow the checkout instructions to complete your purchase.
6. What payment methods are accepted?
Available payment methods are displayed during checkout. Payment options may vary depending on your location and the services supported by our payment providers.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@fanboxcompany.com.
We will review your request and confirm whether changes can still be made. Once an order has entered fulfillment or been shipped, modifications may no longer be possible.
Applicable cancellation rights remain unaffected.
8. Will I receive an order confirmation?
After completing your purchase, an order confirmation is generally sent to the email address provided during checkout.
Please review your order details and contact our support team if you notice an error.
Shipping & Delivery
9. How long does order processing take?
Orders are generally processed within 2–4 business days after payment confirmation.
Processing times exclude weekends and public holidays.
10. How long does shipping take?
Our estimated delivery timeframe is 7–12 business days after shipment, with extended delivery periods of up to 20 business days in certain circumstances.
Actual delivery times may vary due to destination, carrier operations, customs, or other external factors.
11. How can I track my order?
Once your order has shipped, tracking information will generally be sent to your email within 4 business days after dispatch.
Tracking updates may take an additional 1–5 business days to become available in the carrier's system.
12. Why did I receive only part of my order?
Orders containing multiple items may sometimes be shipped in separate packages. In these cases, products may arrive on different dates and have separate tracking information.
13. What happens if my package is delayed or does not arrive?
Please contact our customer support team if your shipment is significantly delayed.
Under our Shipping Policy, you may request a full refund if your order remains undelivered 30 business days after shipment.
Any earlier cancellation or refund rights provided by applicable law also remain available.
Returns & Refunds
14. What is your return policy?
Customers may request a standard return or exchange within 7 calendar days after delivery, subject to our Return & Refund Policy.
Voluntary returns generally require products to be unused, unworn, and in their original condition, with applicable tags and accessories.
These conditions do not restrict statutory rights regarding defective or incorrectly supplied items.
15. Can I exchange an item if I ordered the wrong size?
You may request a size exchange within 7 calendar days after receiving your order.
Exchanges depend on product availability and the conditions described in our Return & Refund Policy.
Customers are generally responsible for return shipping costs for voluntary size exchanges, unless otherwise required by law.
16. What should I do if I receive a damaged or incorrect product?
Please contact info@fanboxcompany.com with your order number, a description of the issue, and relevant photographs.
Our customer support team aims to provide an initial response within 3 business days after receiving the necessary information.
We will offer an appropriate resolution in accordance with our policies and applicable consumer protection laws.
17. How long do refunds take?
Once a refund is approved and any required inspection is completed, FANBOX aims to initiate the refund within 3 business days.
The time needed for the funds to appear in your account depends on your bank or payment provider.
18. Do I have to pay for return shipping?
For voluntary returns, such as a change of mind or selecting the wrong size, return shipping costs are generally the customer's responsibility.
For confirmed defective, damaged, or incorrect items, applicable return shipping arrangements will be handled according to our policy and relevant consumer protection laws.
Privacy & Customer Support
19. How does FANBOX handle personal information?
FANBOX handles customer information in accordance with its Privacy Policy.
Customer information may be used for order processing, delivery coordination, customer support, security, and other disclosed purposes.
For further details about information collection, service providers, and applicable privacy rights, please review our Privacy Policy.
20. How can I contact FANBOX?
For assistance with products, orders, shipping, returns, or general questions, please email:
When contacting us about an existing purchase, please include your order number so our team can assist you more efficiently.
FANBOX — Athletic Apparel, Sportswear & Running Essentials
For additional details, please review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.