Shipping Policy

Last Updated: October 20, 2026

At FANBOX, we are committed to providing a reliable and transparent shopping experience. Our goal is to ensure that every order is carefully processed, shipped, and delivered as efficiently as possible.

Please review the information below to understand our shipping procedures, estimated delivery times, and order tracking process.

1. Order Processing

All orders are processed after successful payment confirmation.

Processing Time: 2–4 business days.

During this period, your order is prepared, verified, and packaged for shipment.

Business days exclude weekends and public holidays.

Processing times may be extended during major sales events, holidays, or periods of increased order volume.

2. Shipping and Delivery Times

FANBOX works with suppliers and logistics partners to fulfill orders for athletic apparel, dry-fit shirts, sportswear, running shoes, and related products.

Depending on product availability and the delivery destination, orders may be fulfilled from different shipping locations.

Our estimated shipping timeframes are:

  • Order Processing: 2–5 business days.

  • Estimated Delivery: 7–12 business days after dispatch.

  • Extended Delivery Window: Up to 20 business days after dispatch in certain circumstances.

Delivery estimates exclude weekends and public holidays.

Actual delivery times may vary depending on shipping destination, carrier operations, customs procedures, weather conditions, and other external circumstances.

We make reasonable efforts to provide accurate delivery estimates, but standard shipping timeframes are not guaranteed delivery dates.

3. Order Tracking

Once your order has been dispatched, tracking information will be provided through the email address associated with your purchase.

Tracking details are generally sent within 4 business days after shipment.

Please allow approximately 1–5 business days for tracking information to become available or update within the shipping carrier's system.

You can use the tracking information provided to follow the progress of your shipment.

4. Multiple-Item Orders

Orders containing multiple products may be shipped in separate packages.

This may occur when items are fulfilled from different locations or have different processing requirements.

If your order arrives in multiple shipments, each package may have its own tracking information.

Receiving one item before another does not necessarily mean that the remaining items are missing.

5. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please review your delivery address carefully before submitting an order, including your street address, apartment or unit number, city, state, and ZIP code.

If you notice an error in your shipping information, please contact our customer support team as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment, although changes may not always be possible once an order has been dispatched.

Additional shipping costs resulting from incorrect address information may apply where permitted by law and disclosed to the customer.

6. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Potential causes include carrier disruptions, severe weather, customs inspections, high shipping volumes, public holidays, and other circumstances beyond our reasonable control.

If your shipment experiences an unexpected delay, please contact our support team for assistance.

We will work with our logistics partners to obtain available information about your shipment.

7. Lost or Undelivered Packages

If your tracking information indicates a delivery issue or your order has not arrived within the expected timeframe, please contact FANBOX customer support.

Our team will review the available tracking details and, where appropriate, initiate an investigation with the shipping carrier.

We are committed to assisting customers with legitimate delivery issues and resolving them in accordance with our policies and applicable consumer protection laws.

8. Delivery Guarantee

Customer satisfaction is important to FANBOX.

We offer delivery of your purchased products or a full refund if an order cannot be delivered.

If your order has not arrived within 30 business days after shipment, you may contact our customer support team to request a full refund.

We will review the order and delivery status and process eligible refunds in accordance with this guarantee and applicable law.

Nothing in this policy limits any additional rights available to customers under applicable consumer protection laws.

9. Contact and Shipping Assistance

If you need help with shipping, tracking, delivery updates, or an order that has not arrived, please contact FANBOX using the official support information provided on our website.

When contacting customer support, please include your order number and a brief description of the issue so our team can assist you efficiently.

FANBOX — Athletic Apparel, Sportswear & Running Essentials

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